UPCL operating 24×7 centralized call center for consumer service
UPCL operating 24×7 centralized call center for consumer service
Dehradun , Dec 2
Uttarakhand Power Corporation Limited (UPCL) is operating a 24×7 centralized call center for consumer service. Based on the inspiration of the Uttarakhand Chief Minister Pushkar Singh Dhami and his motto of simplification, solution and redressal, UPCL is improving the services being provided to electricity consumers through various means, which include operation of centralized call center, consumer self-service mobile app and organization of mega camps.
For quick resolution of electricity related problems of consumers, a 24×7 centralized call center located at UPCL headquarters is being operated regularly which is being operated continuously in three shifts.
Presently, a total of 105 operators are working in the center, which includes 63 male and 42 female operators. Now consumers can also get information related to the smart meter system by contacting the toll free number 1912. Apart from this, all the electricity related complaints coming from the entire state are monitored in the center and forwarded to the concerned department for action. A complaint number is generated as soon as the consumer lodges a complaint and consumers can also track their complaints through self-service mobile application and get information about the status.
Apart from the self-service mobile app, consumers can also register their complaints through various online mediums such as UPCL website (www.upcl.in), email (@upcl.in) and by calling on toll free number 1912. More than 500 consumers are getting solutions to their electricity related problems through the centralized call center every day.
All the complaints received regarding interrupted power supply till November have been resolved on the spot and the remaining complaints related to commercial and line shifting, meter replacement, installation of poles in long spans will be resolved in a time bound manner in the coming days. In case of no immediate resolution of consumer complaints, consumers can also register their complaints by visiting the local complaint centers of UPCL.
Anil Kumar Yadav, Managing Director, UPCL has directed all the regional officers to ensure that all the consumer service centers/revenue collection centers of UPCL have safe and comfortable seating arrangements for the convenience and ease of disabled people, women and senior citizens and they have separate lines for depositing bills and necessary action is taken to resolve their electricity related problems on priority basis.
